Shipping Policy

* Orders are dispatched on Business Days ONLY (Monday - Friday) and will not be processed over the weekend

SHIPPING METHOD

COST (USD)

TIME

US Standard Shipping

$4.95 or FREE over $75 spend

5-10 business days

Int'l Standard Shipping

$9.95

10-20 business days

GENERAL INFORMATION:

  • Orders are processed Monday to Friday (excluding public holidays) between 7:00am – 2:00pm PST. Please allow up to 3 business days for processing, especially during peak periods or promotions.

  • We ship using a range of carriers including USPS, UPS, FedEx, DHL, and OnTrac. International orders are typically dispatched via DHL Express Worldwide. Tracking will be emailed once your order has shipped. 

  • To ensure successful delivery, please verify that your shipping address is complete and accurate. Include all necessary details such as: 

- Apartment or suite numbers
- Correct abbreviations and Spelling
- Building numbers

  • In case an item(s) selected isn’t in stock, you will be notified via email, and a refund will be processed for that item(s).

INTERNATIONAL SHIPPING:

  • All international orders may be subject to customs inspections, import duties, tariffs, and other fees imposed by your local government. These charges are based on the value of your order and are determined independently by your country’s customs authority.

  • Ninonine is not responsible for these costs, and we are unable to pre-pay or estimate them on your behalf. We strongly recommend contacting your local customs office for more information before placing your order, as these charges are not included in your purchase and must be covered by the recipient.