BiBi Faux Fur Detailed Pointelle Cable Knit Sweater

Thank you for shopping with Ninonine. We aim to provide you with fast, affordable, and reliable shipping to anywhere in the world.

Order Processing Time:

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed, and a second email once your order has been shipped, along with your tracking number.

Shipping Methods & Delivery Times:

• Standard Shipping: 7–15 business days (depending on your location).

• Express Shipping: 5–10 business days (available for select destinations).

Please note that shipping times are estimates and may vary due to external factors such as customs clearance or local postal delays.

Shipping Costs:

• We offer Free Standard Shipping on most orders.

• Express Shipping will incur a shipping fee, calculated at checkout based on your destination and chosen shipping method.

Customs & Duties: International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Tracking Your Order: You can track your order using the tracking number provided in your shipping confirmation email. If you experience issues or delays, feel free to contact our customer support.

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Window:

• You can request a return within 30 days from the date you received your order.

Eligibility for Return:

• Items must be unused, undamaged, and in their original packaging.

• Items such as undergarments, swimwear, cosmetics, and customized/personalized products are non-returnable unless defective.

How to Initiate a Return:

1. Email us at support@ninonine.shop with your order number and reason for return.

2. We will respond with return instructions and the return shipping address.

3. Once we receive your returned item and inspect it, we will process your refund or replacement.

Refunds:

• Refunds will be issued to your original payment method within 5–10 business days after the return is approved.

• Shipping fees are non-refundable unless the return is due to our error.

Exchanges: If you received a damaged or defective item, please contact us immediately. We’ll send a replacement at no extra cost.